Update - We are testing a fix and expect to release that fix early in week commencing July 14.
Jul 11, 2025 - 13:00 UTC
Identified - The issue has been identified and we are working on a fix.
Jul 03, 2025 - 22:25 UTC
Update - We are continuing to investigate this issue.
Jul 03, 2025 - 08:39 UTC
Update - We are continuing to investigate this issue.
Jul 03, 2025 - 08:38 UTC
Investigating - It is currently not possible to play videos in online survey when using the NfieldChicago or Default template. We are investigating the issue.
Jul 03, 2025 - 08:38 UTC
Nfield Americas ? Operational
Manager ? Operational
API ? Operational
CAPI (Sync) Service ? Operational
Online Interviewing ? Operational
Reporting ? Operational
Nfield Europe ? Operational
Manager ? Operational
API ? Operational
CAPI (Sync) Service ? Operational
Online Interviewing ? Operational
Reporting ? Operational
Nfield Asia Pacific ? Operational
Manager ? Operational
API ? Operational
CAPI (Sync) Service ? Operational
Online Interviewing ? Operational
Reporting ? Operational
Nfield China ? Operational
Manager ? Operational
API ? Operational
CAPI (Sync) Service ? Operational
Online Interviewing ? Operational
Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Unresolved incident: Unable to play video in online surveys when using NfieldChicago or Default template.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.