All Systems Operational

Nfield Americas Operational
Manager Operational
API Operational
CAPI (Sync) Service Operational
Online Interviewing Operational
Reporting Operational
Nfield Europe Operational
Manager Operational
API Operational
CAPI (Sync) Service Operational
Online Interviewing Operational
Reporting Operational
Nfield Asia Pacific Operational
Manager Operational
API Operational
CAPI (Sync) Service Operational
Online Interviewing Operational
Reporting Operational
Nfield China Operational
Manager Operational
API Operational
CAPI (Sync) Service Operational
Online Interviewing Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Interviews reporting as stopped
Resolved - This incident has been resolved.
Nov 25, 16:57 UTC
Update - After investigation we found a limited number of surveys, using a specific construct, were hitting the metrics threshold for the expensive commands count metric (ending up in response code 108). We changed this calculation in the latest release and it seems for some running projects this caused issues that the system didn't warn for before this release. We have resolved the issue by raising the threshold value where the system intervenes. You can enable the affected interviews again by re-publishing your script
Nov 25, 16:56 UTC
Investigating - We are seeing cases where online surveys or interviews report as stopped. We are currently investigating the issue
Nov 25, 15:52 UTC
CAPI data not being processed in some China domains
Resolved - The hotfix has been deployed and synced CAPI interviews are available for download.
Nov 25, 13:33 UTC
Identified - We have identified the root cause and a hotfix is currently being prepared. We hope to be able to deploy early tomorrow (UTC). We don't expect any data loss because the issue is with the processor that handles the synced Capi interviews, The data itself is fine and will be available for download as soon as the hotfix has been deployed.
Nov 24, 15:52 UTC
Investigating - CAPI data is not being processed in some domains in China. We are currently investigating the issue
Nov 24, 10:01 UTC
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

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