No new information at this point in time. We are continuing to investigate the issue. Next update will be 29 September at 8:00 UTC.
Posted Sep 28, 2026 - 16:52 UTC
Investigating
We have received reports that CAPI interviews that perform a switch between different templates may find that the interview on the CAPI Client only shows a white screen. We are investigating and will update as soon as we know more.
Posted Sep 28, 2026 - 14:42 UTC
This incident affects: Nfield Americas (CAPI (Sync) Service), Nfield Europe (CAPI (Sync) Service), Nfield Asia Pacific (CAPI (Sync) Service), and Nfield China (CAPI (Sync) Service).